Support
Contact us
Email jadefall@webline.lk. We read every message.
To help us fix a problem quickly, tell us your phone model, your Android version, what happened just before the problem, and, if you have an account, the email address it uses. Never send us your password.
Common questions
Is Jadefall free?
Yes. There are no ads and no in-app purchases. Every coin, runner and upgrade is earned by playing.
Which devices can play it?
Android phones and tablets running Android 7.0 or later, from Google Play. Versions for iPhone and iPad are coming later. Jadefall is made for touch screens and is played in the app; there is no browser version.
How do I play?
Swipe left or right to change lanes, swipe up to jump and down to slide. Tap the ring in the corner when your runner's ability is charged. You can change how far a swipe has to travel, and move the ability button to the left, in Settings.
Do I need an account?
No. You can play everything as a guest, and your progress stays on your phone. A free account adds two things: your name on the leaderboards, and a cloud save so your progress can follow you to another phone.
How do I move my progress to a new phone?
- On your old phone, open Settings, Account and make an account (or sign in). Your progress is saved to the cloud.
- Install Jadefall on the new phone and sign in with the same email and password.
- If both phones have progress, the game asks which one to keep.
I did not get the confirmation email.
It comes from jadefall@webline.lk. Check your spam or promotions folder, then use Send again in Settings, Account. Make sure the email address there is spelled correctly.
I forgot my password.
On the sign-in screen, tap Forgot your password? and enter your email. We will send you a link to choose a new one. The link works once and expires after an hour.
How do I change my display name?
Open Settings, Account while signed in and change it there. Names that are offensive, impersonate someone, or contain links or personal information are not allowed (see the Terms of Use).
Someone on the leaderboard has an offensive name.
Open the leaderboard, tap the name, and choose Report name. A name reported by several players is replaced automatically, and we review reports too.
My run is not on the leaderboard.
Runs only count when you are signed in. If you were offline, the run is sent the next time you are online. Runs that our checks find impossible are not counted.
Can I turn on a daily reminder?
Yes, in Settings. Android will ask for permission to show notifications the first time. Reminders are created on your phone; you can turn them off at any time.
Which languages does it support?
English, Español, Português and हिन्दी. The game follows your phone's language, and you can change it in Settings.
The game feels slow on my phone.
In Settings, set Graphics to a lower level and close other apps. If it still struggles, email us your phone model so we can look into it.
Is there anything for accessibility?
Subtitles for every voice line, an option to reduce flashing from lightning and crashes, adjustable swipe distance, a left-handed layout and larger text, all in Settings. The game also follows your phone's reduced-motion setting for menus.
Delete your account
You can delete your Jadefall account and all of its data whenever you like. Deleting removes your email address, display name, password, cloud save, runs and leaderboard entries from our server.
In the game
- Open Settings, then Account.
- Tap Delete account and confirm.
On the web, without the app
- Go to jadefall.webline.lk/account/delete.
- Enter your account's email and password, and confirm.
Can't sign in? Email jadefall@webline.lk from the address on the account and we will delete it for you. Progress saved on your phone stays there until you uninstall the game. More detail is in our Privacy Policy.